COMMUNICATION SKILL
All Businesses talk about needing better communication skills, but often don't know exactly what that means or they don't know how to go about making it happen.
And without doubt, unless you are a company of one, at some point or another, communication will go awry through no one's fault or intention - it's just the way it happens.
You might have pockets of 'them and us': marketing vs finance, IT vs admin, HR vs operations, consultants vs full time staff. You might have cross-functional or virtual teams whose ability to communicate efficiently is vital.
If your business has groups of people who simply have to communicate more effectively then giving them communication training may be just what you need.
Effective Communication takes real skill
Communication skills have to be developed, honed and added to on an on-going basis. They are at the heart of interpersonal skills and the greater your awareness of how it all works, the more effective your communication will be.
Most people in business think they communicate pretty well, and in our experience that's generally true.
However, even the best communicators can have their communication skills undermined when they get wrong-footed, face potential humiliation, feel misunderstood or get really surprised by someone else's behaviour.
That's when it all seems to fall apart and people regress to all kinds of inappropriate and unhelpful behaviour.
We deal with communication skills training by unpicking what happens - if you know how the dynamics work, you can be in charge of them.
Then you can choose from a whole range of tools and techniques that fit your personal style , because when it comes to communication under pressure you can't be anyone other than yourself.
Being a good communicator is often about feeling confident in those situations where you don't always feel comfortable, so we make life easier for you by enhancing what's already there. In other words, you don't have to learn a whole bunch of radically new things.
Being an effective communicator means that other people take you seriously, listen to what you have to say and engage in dialogue.
Effective Presentation Skills
What might the most common Presentation Skills issues be?
The fact that for most people, even experienced presenters, getting up and presenting in front of an audience can be a terrifying and even phobic experience.
The number one phobia that most people share is making a presentation; speaking in front of a group of other people: colleagues, strangers, it doesn't seem to matter - it's scary.
You may have people who are new to the presentation 'game' and who need to understand just what happens to them when they have to stand and deliver and how they can become confident and effective presenters.
You may have people who have been around the presentation block and are in a rut, giving acceptable, but not brilliant presentations.
You may have people who have to present detailed and technical information without putting their audience to sleep. Presenting detailed information may be important but if the presenter's audience aren't engaged then they've made their job of putting across information even harder.
All of these people could benefit from our confidence-building Presentation Skills programmes.
In addition, you may have individuals who have to give key note speeches, important presentations at conferences or crucial presentations with clients. We also offer one-to-one presentation coaching to key members of staff.
Good Presentation Skills Training
Presentation Skills Training that concentrates on 'how to get it right' is available in all shapes and forms.
However there is very little presentation skills training that really addresses the key issue of Working Your Audience.
The power and opportunity we are given every time we make a presentation before an audience or even sit around a table with a captive group of people is huge.
Many presenters have no idea of what can be achieved.
Most of us know the power of an audience.
It is often the rather unnerving experience of being on the receiving end of twenty pairs of eyes looking at us in polite silence as if to say "Yes? So?"
It is this energy that can be harnessed to make dynamic, lively, memorable and effective presentations.
It takes a little courage, but the rewards are enormous.
Tailored specifically to each group Working Your Audience is a Presentation Skills designed to develop delegates into powerful, persuasive presenters.
Applicate your presentation skill
The material of your presentation should be concise, to the point and tell an interesting story. In addition to the obvious things like content and visual aids, the following are just as important as the audience will be subconsciously taking them in:
- Your voice - how you say it is as important as what you say
- Body language - a subject in its own right and something about which much has been written and said. In essence, your body movements express what your attitudes and thoughts really are.
- Appearance - first impressions influence the audience's attitudes to you. Dress appropriately for the occasion.
As with most personal skills oral communication cannot be taught. Instructors can only point the way. So as always, practice is essential, both to improve your skills generally and also to make the best of each individual presentation you make.
Preparation
Prepare the structure of the talk carefully and logically, just as you would for a written report. What are:
- the objectives of the talk?
- the main points you want to make?
Make a list of these two things as your starting point
Write out the presentation in rough, just like a first draft of a written report. Review the draft. You will find things that are irrelevant or superfluous - delete them. Check the story is consistent and flows smoothly. If there are things you cannot easily express, possibly because of doubt about your understanding, it is better to leave them unsaid.
Never read from a script. It is also unwise to have the talk written out in detail as a prompt sheet - the chances are you will not locate the thing you want to say amongst all the other text. You should know most of what you want to say - if you don't then you should not be giving the talk! So prepare cue cards which have key words and phrases (and possibly sketches) on them. Postcards are ideal for this. Don't forget to number the cards in case you drop them.
Remember to mark on your cards the visual aids that go with them so that the right OHP or slide is shown at the right time
Rehearse your presentation - to yourself at first and then in front of some colleagues. The initial rehearsal should consider how the words and the sequence of visual aids go together. How will you make effective use of your visual aids?
Making the presentation
Greet the audience (for example, 'Good morning, ladies and gentlemen'), and tell them who you are. Good presentations then follow this formula:
- tell the audience what you are going to tell them,
- then tell them,
- at the end tell them what you have told them.
Keep to the time allowed. If you can, keep it short. It's better to under-run than over-run. As a rule of thumb, allow 2 minutes for each general overhead transparency or Powerpoint slide you use, but longer for any that you want to use for developing specific points. 35mm slides are generally used more sparingly and stay on the screen longer. However, the audience will get bored with something on the screen for more than 5 minutes, especially if you are not actively talking about it. So switch the display off, or replace the slide with some form of 'wallpaper' such as a company logo.
Stick to the plan for the presentation, don't be tempted to digress - you will eat up time and could end up in a dead-end with no escape!
Unless explicitly told not to, leave time for discussion - 5 minutes is sufficient to allow clarification of points. The session chairman may extend this if the questioning becomes interesting.
At the end of your presentation ask if there are any questions - avoid being terse when you do this as the audience may find it intimidating (ie it may come across as any questions? - if there are, it shows you were not paying attention). If questions are slow in coming, you can start things off by asking a question of the audience - so have one prepared.
Delivery
Speak clearly. Don't shout or whisper - judge the acoustics of the room.
Don't rush, or talk deliberately slowly. Be natural - although not conversational.
Deliberately pause at key points - this has the effect of emphasising the importance of a particular point you are making.
Avoid jokes - always disastrous unless you are a natural expert
To make the presentation interesting, change your delivery, but not to obviously, eg:
- speed
- pitch of voice
Use your hands to emphasise points but don't indulge in to much hand waving. People can, over time, develop irritating habits. Ask colleagues occasionally what they think of your style.
Look at the audience as much as possible, but don't fix on an individual - it can be intimidating. Pitch your presentation towards the back of the audience, especially in larger rooms.
Don't face the display screen behind you and talk to it. Other annoying habits include:
- Standing in a position where you obscure the screen. In fact, positively check for anyone in the audience who may be disadvantaged and try to accommodate them.
- Muttering over a transparency on the OHP projector plate an not realising that you are blocking the projection of the image. It is preferable to point to the screen than the foil on the OHP (apart from the fact that you will probably dazzle yourself with the brightness of the projector)
Avoid moving about too much. Pacing up and down can unnerve the audience, although some animation is desirable.
Keep an eye on the audience's body language. Know when to stop and also when to cut out a piece of the presentation.
Visual Aids
Visual aids significantly improve the interest of a presentation. However, they must be relevant to what you want to say. A careless design or use of a slide can simply get in the way of the presentation. What you use depends on the type of talk you are giving. Here are some possibilities:
- Overhead projection transparencies (OHPs)
- 35mm slides
- Computer projection (Powerpoint, applications such as Excel, etc)
- Video, and film,
- Real objects - either handled from the speaker's bench or passed around
- Flip~chart or blackboard - possibly used as a 'scratch-pad' to expand on a point
Keep it simple though - a complex set of hardware can result in confusion for speaker and audience. Make sure you know in advance how to operate the equipment and also when you want particular displays to appear. Sometimes a technician will operate the equipment. Arrange beforehand, what is to happen and when and what signals you will use. Edit your slides as carefully as your talk - if a slide is superfluous then leave it out. If you need to use a slide twice, duplicate it. And always check your slides - for typographical errors, consistency of fonts and layout.
Slides and OHPs should contain the minimum information necessary. To do otherwise risks making the slide unreadable or will divert your audience's attention so that they spend time reading the slide rather than listening to you.
Try to limit words per slide to a maximum of 10. Use a reasonable size font and a typeface which will enlarge well. Typically use a minimum 18pt Times Roman on OHPs, and preferably larger. A guideline is: if you can read the OHP from a distance of 2 metres (without projection) then it's probably OK
Avoid using a diagram prepared for a technical report in your talk. It will be too detailed and difficult to read.
Use colour on your slides but avoid orange and yellow which do not show up very well when projected. For text only, white or yellow on blue is pleasant to look at and easy to read. Books on presentation techniques often have quite detailed advice on the design of slides. If possible consult an expert such as the Audio Visual Centre
Avoid adding to OHPs with a pen during the talk - it's messy and the audience will be fascinated by your shaking hand! On this point, this is another good reason for pointing to the screen when explaining a slide rather than pointing to the OHP transparency.
Room lighting should be considered. Too much light near the screen will make it difficult to see the detail. On the other hand, a completely darkened room can send the audience to sleep. Try to avoid having to keep switching lights on and off, but if you do have to do this, know where the light switches are and how to use them.
Enjoy yourself. The audience will be on your side and want to hear what you have to say or explain about.
